FAQ's

Why does my candle have white spots? 

This is called "frosting" and happens from time to time with Soy Wax. We try to make sure our candles cure for at least two weeks before putting them into our inventory. This allows the fragrance to better bind to the wax, giving YOU, the customer, that amazing scent throw. We could easily put chemical additives in our candles to eliminate the frosting, but we feel like that is counterproductive to burning a clean wax like soy. In a nutshell, it's perfectly normal and will not affect your candle enjoyment in any way. 

 

What type of wax do you use? 

We use 100% pure, food grade soy wax. 

 

What kind of fragrances do you use? 

All of our fragrances our phthalate free. Phthalates are usually what gives most people a headache when they smell a certain fragrance. 

 

What type of wicks do you use? 

We use cotton wicks. We no longer carry wooden wick candles due to the price increases and cornering of the market by one distributor. 

 

Why is my candle wick producing a black type smoke while burning? 

Most all of the time this is due to a draft. This can occur when a candle is burned near an open window, near an air vent, etc. Blow out the candle. Trim the wick if needed. Relight. If the candle is still producing black smoke, please contact us at customerservice@dixiegracecandleco.com. 

 

Do you do custom orders? 

Absolutely! Please email us at customerservice@dixiegracecandleco.com. 

 

Do you sell in boutiques, shops, or retail stores? 

Yes, we do! 

If you are a business owner interested in a wholesale order or partnership, please contact us directly at wholesale@dixiegracecandleco.com.

 

Do you offer local pick up? 

Yes. You can select pickup when you checkout. You will receive an email when your pickup is ready. Once you receive this email, you can pickup your Order during our normal business hours. 

 

If you have other questions, email us at customerservice@dixiegracecandleco.com.